How do I get my TAX REFUND?

• You must be a citizen living outside EU;
• Add this FREE product to the shopping cart to request TAXFREE procedure activation;
• Reach an order amount of 290 € in shopping cart (including shipping);
• Select a shipping address destination within EUROPE;
• After confirming your order and making the payment, send us copy of your PASSPORT with valid expiration date;
• You will receive the INVOICE inside your order parcel, which will include your passport number, along with an empty YELLOW ENVELOPE;
• Find the nearest TAXOFFICE here at Airport/Train station offices, give them invoice and yellow envelope to claim your 12% cash refund (Become 16% for orders above 1190 €).

ATTENTION

You must get the stamp on invoice within 90 days from the invoice date.

You cannot use the purchased products untill you got the stamp on the invoice.

MINIMUM ORDER AND REFUND AMOUNT

To request taxfree the minimum order amount is 290 € and Tax free offices will return you 12% of the amount payed. 

There is an additional BONUS: if your order amount is at least 1190 €, the Tax-free offices will refund you 16% of the amount payed. 

Please select the order amount from the drop-down list of product options.

FAQ

Who is entitled to a refund?

All tourists who are resident or domiciled outside the E.U. and make a purchase of at least € 290 in one purchase which is part of the Tax Refund network.

How can I obtain the Customs stamp?

If the merchandise is in the carry-on luggage, the stamp on invoice is requested in the last European airport transited before leaving the E.U.

If the purchased merchandise is in the luggage to be checked-in, the stamp must be obtained in the last European airport where you check-in, before sending off your bags.

In Rome Fiumicino and Milan Malpensa Airports, the Customs stamp can be obtained directly at the Tax refund Priority Desks, without further procedures and without lines.

Can I use the items I purchased?

No. Untill the moment you leave the E.U., the purchases must be unused.

Do I have a deadline to obtain the Customs stamp and the refund of my Tax Refund Form?

The Tax Refund Form must be stamped before 90 days following the purchase date.

How can I obtain the refund?

The refund can be obtained in cash or by credit card at one of our refund centers.